Shared solutions
If public services are to improve, the staff who provide them and the people who use them must have a voice in how they're developed. Shared Solutions is a way of doing just that.
Developed jointly between UNISON and the National Consumer Council, Shared Solutions is a one-day collaborative workshop, bringing together public service users and frontline staff.
It ensures that the voices of both users and frontline staff are heard, and that what they say is taken on board by policy-makers and service managers locally and nationally, and used to improve our public services.
Building these relationships, based on trust and shared experiences, will help deliver quality services, empower staff and engage users.
Uniting users and staff in public service improvement
Shared Solutions was tested by bringing together social housing officers and tenants in Newcastle to discuss existing services, identify problems, build relationships and agree shared priorities. By the end of the one-day workshop they had identified common aspirations, diagnosed shared problems and come up with agreed suggestions for improvement.
To find out more, download the Shared Solutions document above. To use Shared Solutions to improve public services in your local community, download the toolkit.
CONTACT DETAILS
• The UNISON contact for the Positively Public campaign is Margie Jaffe.
Positively Public
1 Mabledon Place
London WC1H 9AJ
Email us
Recent documents
The role of private finance in public investment
The report shows that PFI is not value for money, despite the coalition government backing this form of investment. It warns that the cost of PFI has risen astronomically following the financial crisis and the gap between the rate at which the government and the private sector can borrow has widened dramatically.
The role of private finance in public investment
UNISON Response to Lord's Inquiry on PFI
UNISON's submission to the House of Lord's Inquiry into PFI highlights our concerns around the methodology of PFI, risk transfer, high costs, value for money and workforce issues.
UNISON Response to the Select Committee on Economic Affairs - House of Lords
Reclaiming the Initiative - putting the public back into PFI
The report catalogues how ever-growing billions of public money has become locked into financing massively expensive PFI schemes. The Government has committed taxpayers, for a generation to come, to a bill of more than £217bn worth of repayments between now and 2033/34 on just £64bn of PFI projects. PFI’s reliance on the private sector was supposed to give public building programmes more rigour and strength but, as the union’s latest report - “Putting the Public Back into PFI” – shows, in reality it has exposed them to greater hazards and weaknesses. Public projects have been tainted by private failure
Acrobat PDF version
Transforming Community Services
This factsheet outlines the process for implementing the Transforming Community Services programme for primary care trusts.
Transforming community services factsheet
