Ingredients for success
The Local Government Service Group and Positively Public Unit of UNISON commissioned APSE (the Association of Public Service Excellence) to carry out research into what makes a good in-house service and what the ingredients of success were.
This involved eight detailed case studies and interviews with both staff and managers. Four distinct service areas were chosen for the study, with two studies in each of housing, home care, building cleaning and libraries with an example from each of the four countries of the UK.
The main aim was to demonstrate how factors such as staff, trade union and user involvement and consultation, experience, expertise and inter-service co-operation can all contribute to service improvement and good in-house services. The good practice demonstrated in these examples should encourage others to learn valuable lessons as part of delivering continuous improvement.
CONTACT DETAILS
• The UNISON contact for the Positively Public campaign is Margie Jaffe.
Positively Public
1 Mabledon Place
London WC1H 9AJ
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Recent documents
The role of private finance in public investment
The report shows that PFI is not value for money, despite the coalition government backing this form of investment. It warns that the cost of PFI has risen astronomically following the financial crisis and the gap between the rate at which the government and the private sector can borrow has widened dramatically.
The role of private finance in public investment
UNISON Response to Lord's Inquiry on PFI
UNISON's submission to the House of Lord's Inquiry into PFI highlights our concerns around the methodology of PFI, risk transfer, high costs, value for money and workforce issues.
UNISON Response to the Select Committee on Economic Affairs - House of Lords
Reclaiming the Initiative - putting the public back into PFI
The report catalogues how ever-growing billions of public money has become locked into financing massively expensive PFI schemes. The Government has committed taxpayers, for a generation to come, to a bill of more than £217bn worth of repayments between now and 2033/34 on just £64bn of PFI projects. PFI’s reliance on the private sector was supposed to give public building programmes more rigour and strength but, as the union’s latest report - “Putting the Public Back into PFI” – shows, in reality it has exposed them to greater hazards and weaknesses. Public projects have been tainted by private failure
Acrobat PDF version
Transforming Community Services
This factsheet outlines the process for implementing the Transforming Community Services programme for primary care trusts.
Transforming community services factsheet
